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CLOVERLEAF FIRST AID TRAINING

"PROVIDING UNIQUE QUALITY FIRST AID, MENTAL HEALTH, SAFE-GUARDING TRAINING"

078 2444 2283      info@cloverleaftraining.com

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Information

COVID-19 has been a worldwide pandemic, as declared by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact.

Cloverleaf Training has put in place preventative measures for the protection of all candidates attending courses in order to minimise the risk of COVID-19 infection; No preventive measures will entirely remove the risk of becoming infected with COVID19 and all candidates enrolling in training courses do so on the basis that such residual risk exists.

We take the Coronavirus (COVID-19) very serious and will always follow government, FAA and NUCO guidelines meticously. 

As per government guideline, we are now permitted to resume face to face training with all of our courses.  We have made several changes to our training structure and protocols to keep all our candidates and trainers as safe as possible. 

These changes include: 

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  • Smaller training group sizes 
  • Social distancing rules adhered to during all training sessions
  • Hand hygiene stations provided during all training sessions
  • All non consumable training aids thoroughly disenfected before, during and after training.
  • All our candidates will have their own CPR manikin for the duration of their training (max 4 per training group)
  • For training groups where candidates are sharing a CPR manikin, all manikin consumables such as lungs, filters and face will be replaced between use
  • Candidates will be provided with individual training boxes containing all disposable training aids such as bandages, face shields and wipes. 
  • All candidates must sign to say they have been following governement guidlines and do not knownly have the COVID-19 virus
  • Candidates' details will be maintained for 3 weeks after the training course for track and tracing purposes.  This is required as per government guidelines. GDPR guidelines are strictly followed as with all candidate adminstration performed by Cloverleaf training

We hope all of these changes and a thorough risk assessment before every course will reassure all of our clients.  

If any of our clients would like to view our risk assessment please ask the trainer on the day or email This email address is being protected from spambots. You need JavaScript enabled to view it.

For further information and guidleines on Coronavirus (COVID-19) please go to the government website:

https://www.gov.uk/coronavirus

If you have any further question please get in touch.

PCPolicy

1. Important notice

This Privacy Policy describes how we Cloverleaf Training obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our services).

We may collect the following data about you:

  • Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
  • Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
  • Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
  • Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
  • Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

  • Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
  • Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
  • User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
  • Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
  • Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

Third party cookies

Some of the cookies described in the "What Cookies are used on our Site" section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

  • Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
  • If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website.

 

4. How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested

We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading

We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing (including by third parties)

If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

To track your usage of our website, communications, products and services

We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

To provide and improve customer support

We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy

Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes

We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations

In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

  • sending you marketing communications about our products and services;
  • sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;
  • conducting marketing research;

Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

  • provide you with the products and services;
  • communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information;
  • provide and improve customer support; and
  • notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
  • comply with our contractual obligations to third parties;
  • develop and improve our Site to enhance the customer experience;
  • train our staff so that we can provide you with a better customer service;
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer;
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

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  9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

  • writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
  • calling: 0303 123 1113; or
  • submitting a message through the ICO’s website at: ico.org.uk

10. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Policy

This Privacy Policy was written on 1st September 2019.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

 

 

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Booking & Payment

  • A place can only be reserved on receipt of a completed booking form and full course fee from the candidate.
  • When you book, we will send you confirmation of the details of your booking by email.
  • By booking a course with us, you agree to be bound by the Terms and Conditions contained in this document and confirm that the candidate(s) meet the pre-requisites for the course as detailed on the booking confirmation. This is particularly important where the booking is for a re-qualification course, where the learners will be required to provide proof of their existing qualification at the start of the course.
  • Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Cancellation by You

  • If you need to cancel a course booking, please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it.om
  • Cancellations by the candidate less than 3 weeks prior to the course date: if this cancellation affects the running of the course and/or impacts upon other candidates’ bookings, we reserve the right to retain 100% of monies paid to that date.

Cancellation by Us

  • We make every attempt to ensure that advertised courses do run, but we do reserve the right to cancel or reschedule a course.
  • If we cannot deliver a confirmed booking, we will make every effort to reschedule the course.
  • If a mutually acceptable alternative date cannot be found, we will offer you a full refund of any payment made in respect of the course.
  • We do not accept responsibility for qualifications that expire as a result of cancellation or rescheduling.
  • We will not be liable for payments made to other service providers, such as travel or accommodation.

Attendance and Certification

  • Cloverleaf Training course fees include: All training, certification and course manual unless specified.
  • Our courses do not include accommodation costs, catering needs or transport to and from the venue
  • Cloverleaf Training will send Candidate Joining Instructions to you prior to each course.
  • If a candidate does not attend the course, no refund will be given.

The duties of a first aider can be physically demanding. In line with the Health and Safety Executive’s (HSE) Approved Code of Practice, you agree that candidates should be free from any condition that will affect their participation in the course and their ability to carry out the duties of a first aider. If a learner is unable to physically carry out any skills covered on the course, a certificate will be provided stating only the skills undertaken.

For accredited courses, if any of the following apply, a qualification will not be awarded and a certificate of training (stating the subjects undertaken) will be provided instead:

  • A learner is unable to provide proof of identity during the course
  • A learner is unable to provide proof of any pre-requisites (ie. previous certificate of training)
  • A learner does not attend for the number of hours required by the Awarding Organisation
  • A learner does not pass the course after following any appropriate assessment, re-assessment and appeals requirements stipulated by the Awarding Organisation
  • No refund will be given if a qualification is not awarded.

Competence

  • Training, assessment and qualification on their own do not give a 'license to practice'.
  • First aiders should always work within an organised system with appropriate governance.
  • Training, assessment and qualification is only a snapshot of a learner's ability to perform first aid or pre-hospital care in a training environment. It does not guarantee the individual's ability to act during a real incident, nor does it provide on-going competence.
  • It is the organisation and/or individual's responsibility to ensure that those practising first aid and pre-hospital care remain competent to deal with the situations that they may face, through regular refresher training and CPD.
  • HSE recommend annual refreshers for all First Aiders.

Insurance Information

  • All trainers of Cloverleaf Training are protected by Professional Liability insurance cover
  • All trainers of Cloverleaf Training will be appropriately qualified and hold all the necessary teaching, instructor and first aid qualifications.
  • This insurance does not cover individual participants for claims arising from personal accident, loss of possessions or inability to attend any or all training days.

 

 

Upcoming Courses

Please view all of our upcoming courses. To book click Register (Individual) or Register (Group) as required.

Group discounts are available on request. 

If you have several employees that you wish to train why not consider an onsite course. Cloverleaf Training are able to provide training at your premises, at a time and date to suit your requirements.  Should you require a number of courses, we can offer you corporate rate discounts. We are able to deliver courses on your site, subject to a pre-course assessment of your premises, reducing your costs in respect of additional time out and travelling.

For any courses that are not listed please just contact us and we will organise dates to suit.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 07824 44 22 83

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